Privacy Policy

The controller responsible for data processing in accordance with the General Data Protection Regulation (GDPR) is:

Temera Technologies GmbH, Haldesdorfer Straße 14, 22179 Hamburg, Germany.

Email: info@temera.de

Chatbot interaction: When using our chatbot, we collect chat transcripts to provide communication and respond to support inquiries, voluntarily provided contact details (e.g., email address or phone number) if you request a follow-up, and feedback on chatbot responses (thumbs up or down) to improve the quality of the system.

Automatic data collection (cookies & log files): When visiting our website, certain data is automatically collected to ensure the website functions properly, including your IP address (shortened where technically possible), the date and time of the request, the browser and operating system used, and cookies to store user preferences and for statistical analysis. For more details on cookies, please refer to our separate Cookie Policy.

Article 6(1)(b) GDPR (Contract Fulfillment): When interacting with our chatbot to obtain information or support.

Article 6(1)(f) GDPR (Legitimate Interest): To improve our chatbot, analyze usage, and secure our IT systems.

Article 6(1)(a) GDPR (Consent): If you voluntarily provide us with your email address or phone number.

Chat transcripts are stored for up to three years to track support requests and improve the system.

Feedback data for chatbot optimization is stored in an anonymized form.

Cookies are stored according to their respective lifespan (see Cookie Policy).

Your data will generally not be shared with third parties unless it is necessary to fulfill our contractual or legal obligations, you have explicitly given your consent, or the processing is carried out by a data processor within the EU who is contractually obligated to comply with GDPR.

All data processing takes place exclusively in cloud systems within the EU. No data is transferred to third countries.

You have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), objection (Art. 21 GDPR) and to withdraw consent (Art. 7(3) GDPR).

To exercise your rights, please contact us at info@temera-technologies.de.

If you believe that the processing of your data is not lawful, you have the right to file a complaint with a supervisory authority. In Germany, this would be the data protection authority of your federal state.

We implement technical and organizational security measures to protect your data from unauthorized access, loss, or manipulation.

This privacy policy may be updated when necessary. The current version is always available on our website.